Join NEWPRO Home Solutions as an Inside Sales Supervisor, guiding and developing a high-performing sales team to exceed call center goals, enhance customer experience, and drive growth.

What You’ll Do:

• Supervise a team of Inside Sales Representatives.
• Ensure that agents are adhering to agent performance phone metrics.
• Monitor calls and report findings for one-on-one training and employee development.
• Manage daily performance reports for each market to ensure each market is achieving the call center goals.
• FIVE9 phone system is properly staff and ISR are meeting optimized for call performance.
• Gather weekly performance report per ISR; analyze weekly statistics and coach accordingly.
• Conduct meetings with ISRs on a one-on-one basis and role play the inbound/outbound scripts and objections/rebuttals to gain the highest quality appointments.
• Conduct daily meetings to instill the priority of the call center is to provide a positive experience for every customer while meeting company expectations.
• Conduct themselves and coach others to exemplify NEWPRO Home Solutions Core Values to coworkers and customers.

What You’ll Get

• Base Salary $65,000-$70,000 + Bonuses
• Generous paid time off policy and holiday pay
• Health, Dental & Vision
• Company-paid life insurance and long-term disability
• 401K 
• Supplemental Insurance 
• Flex Savings & Health Reimbursement Accounts

What You’ll Need

• Minimum of 2 years of call center sales management experience needed.
• Salesforce FIVE9 experience is a BIG Plus!
• Outbound Dialer with appointment setting and inside sales experience preferred.
• Home improvement call center management experience is ideal.
• Effective communication and leadership skills
• Encouraging and motivating the team to be their best!
• Must be willing to work daytime, evening, and weekend shifts.
• The hours of operation are M-F 8am-7pm and Saturday and Sunday 9a-1pm.
• High school diploma, or equivalent
• Pre-employment background check

About Us:

NEWPRO Home Solutions is one of the leading home remodeling companies in the nation, delivering top-quality products, expert installation, and exceptional customer service for more than 75 years. With a reputation built on trust, craftsmanship, and innovation, NEWPRO specializes in transforming homes with replacement windows, doors, siding, roofing, baths, and showers. Our team is passionate about creating beautiful, energy-efficient, and long-lasting home improvements while providing homeowners with a seamless, stress-free experience from start to finish.