NEWPRO, the inudstry leader in home renovations for 79 years, is seeking an Installation Operations Manager for or Window and Bath team.

Responsibilities:

• Collaborate with Company Directors to develop and implement strategic plans for business growth, aligning with short-term and long-term goals.
• Continuously assess performance metrics to ensure that team objectives align with the company's strategic direction.
• Provide leadership and guidance at all levels within the organization.
• Oversee Installation of all bath and window projects.
• Conduct random site visits with Project Managers to inspect project quality, identify deficiencies, and ensure adherence to safety guidelines.
• Work with the scheduling team to adjust installation schedules as needed due to installer availability.
• Handle escalated client concerns and address them promptly.
• Supervise time and attendance tracking, weekly and bi-weekly payroll execution, and payroll discrepancy resolution.
• Provide oversight for project follow-up, safety compliance, receivables tracking, and training & orientation of the team.
• Collaborate with recruiting teams and HR business partners to ensure proper staffing based on projected sales plans.
• Maintain open communication with Project Managers, Project Coordinators, and Field Measure staff.
• Offer assistance to Project Team Leads to resolve project-related issues and ensure customer satisfaction.
• Provide support in managing projects from initiation to completion.
• Conduct regular one-on-one meetings with Installers to monitor progress and performance.
• Manage daily revenue expectations and follow up on projects as needed.
• Oversee the payroll process to ensure accurate allocations and job cost disbursement.
• Contribute to continuous improvement initiatives aimed at reducing labor and work order costs.

Qualifications:

• 5+ years of experience as a project team lead, operations manager, installation manager, or superintendent in a related field.
• Knowledge of construction practices, including project management and installation processes.
• High standard of integrity and professionalism, with a commitment to delivering exceptional customer service.
• Must be customer service driven and dedicated to ensuring client satisfaction.
• Ability to pass a background screening as required for the position.
• Valid driver's license with valid vehicle insurance, as some travel may be necessary for site visits and project coordination.

We Provide:

• Company Vehicle
• Company Expense Card
• Competitive Salary and Bonus Compensation
• Full Benefits Package
• Paid Time Off

If you are a results-oriented, strategic thinker with a passion for operations management, we encourage you to apply and become a key part of our team.

NEWPRO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.