Renovo Home Partners

Inside Sales Supervisor

Job Locations US-MA-Wilmington
Posted Date 2 weeks ago(6/7/2024 8:22 AM)
Job ID
2024-2309
# of Openings
2
Pos. Category
CALL CENTER

Overview

NEWPRO THE INSIDE SALES SUPERVISOR

 

Enjoy the competition of team spirit? Enjoy coaching, mentoring a team of associates to meet and exceed goals, then this is the job for you! Build a team of motivating associates who meet and exceed goals.

 

DUTIES AND RESPONSIBILITIES:

  • Supervise a team of Inside Sales Representatives.
  • Ensure that agents are adhering to agent performance phone metrics.
  • Monitor calls and report findings for one-on-one training and employee development.
  • Manage daily performance reports for each market to ensure each market is achieving the call center goals.
  • FIVE9 phone system is properly staff and ISR are meeting optimized for call performance.
  • Gather weekly performance report per ISR; analyze weekly statistics and coach accordingly.
  • Review staff ADP timesheets and requests for time off.
  • Manage reward and recognition programs to drive performance.
  • Conduct meetings with ISRs on a one-on-one basis and role play the inbound/outbound scripts and objections/rebuttals to gain the highest quality appointments.
  • Conduct daily meetings to instill the priority of the call center is to provide a positive experience for every customer while meeting company expectations.
  • Monitor daily schedule in each market to ensure all appointments met.
  • Conduct themselves and coach others to exemplify Woodbridge Home Solutions Core Values to coworkers and customers.
  • Ensure that there is adequate coverage on the phones by building the ISRs schedule according to the Canvassing/Events schedule.

QUALIFICATIONS/REQUIREMENTS:

  • Minimum of 2 years of call center and sales management experience needed.
  • Salesforce FIVE9 experience is a BIG Plus!
  • Outbound Dialer with appointment setting and inside sales experience preferred.
  • Home improvement call center management experience is ideal.
  • Effective communication and leadership skills
  • Encouraging and motivating the team to be their best!
  • Must be willing to work daytime, evening, and weekend shifts.
  • The hours of operation are M-F 8am-7pm and Saturday and Sunday 9a-1pm.
  • High school diploma, or equivalent
  • Pre-employment background check

COMPENSATION AND BENEFITS:

  • Base Salary Plus Bonus & Incentives
  • Holiday Pay
  • Health, Dental & Vision
  • Company-paid life insurance and long-term disability
  • 401K 
  • Supplemental Insurance 
  • Flex Savings & Health Reimbursement Accounts
  • Company events and employee engagement initiatives

Posted Min Pay Rate

USD $30.00/Hr.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.