Renovo Home Partners

Inside Sales Supervisor

Job Locations US-MA-Wilmington
Posted Date 2 weeks ago(6/7/2024 8:22 AM)
Job ID
# of Openings
Pos. Category




Enjoy the competition of team spirit? Enjoy coaching, mentoring a team of associates to meet and exceed goals, then this is the job for you! Build a team of motivating associates who meet and exceed goals.



  • Supervise a team of Inside Sales Representatives.
  • Ensure that agents are adhering to agent performance phone metrics.
  • Monitor calls and report findings for one-on-one training and employee development.
  • Manage daily performance reports for each market to ensure each market is achieving the call center goals.
  • FIVE9 phone system is properly staff and ISR are meeting optimized for call performance.
  • Gather weekly performance report per ISR; analyze weekly statistics and coach accordingly.
  • Review staff ADP timesheets and requests for time off.
  • Manage reward and recognition programs to drive performance.
  • Conduct meetings with ISRs on a one-on-one basis and role play the inbound/outbound scripts and objections/rebuttals to gain the highest quality appointments.
  • Conduct daily meetings to instill the priority of the call center is to provide a positive experience for every customer while meeting company expectations.
  • Monitor daily schedule in each market to ensure all appointments met.
  • Conduct themselves and coach others to exemplify Woodbridge Home Solutions Core Values to coworkers and customers.
  • Ensure that there is adequate coverage on the phones by building the ISRs schedule according to the Canvassing/Events schedule.


  • Minimum of 2 years of call center and sales management experience needed.
  • Salesforce FIVE9 experience is a BIG Plus!
  • Outbound Dialer with appointment setting and inside sales experience preferred.
  • Home improvement call center management experience is ideal.
  • Effective communication and leadership skills
  • Encouraging and motivating the team to be their best!
  • Must be willing to work daytime, evening, and weekend shifts.
  • The hours of operation are M-F 8am-7pm and Saturday and Sunday 9a-1pm.
  • High school diploma, or equivalent
  • Pre-employment background check


  • Base Salary Plus Bonus & Incentives
  • Holiday Pay
  • Health, Dental & Vision
  • Company-paid life insurance and long-term disability
  • 401K 
  • Supplemental Insurance 
  • Flex Savings & Health Reimbursement Accounts
  • Company events and employee engagement initiatives

Posted Min Pay Rate

USD $30.00/Hr.


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